Terms, Refunds & Privacy

Terms of Service

Chanceblox is a fan-run shop that sells in-game virtual items and accounts for Roblox experiences (Murder Mystery 2, Adopt Me, NFL Universe and Baddies). By placing an order, you agree to these terms.

Who we are

Chanceblox is independent and not affiliated with, endorsed by, or sponsored by Roblox Corporation, Nikilis, Uplift Games, Voldex, or any game developer. All game names and trademarks belong to their respective owners.

Placing an order

• You must own a Roblox account that can send and receive trades, and provide the correct Roblox username at checkout. We deliver to the username you give us.
• All prices are shown in US dollars and you agree to the price displayed at checkout.
• Stock is limited. If an item sells out or becomes unavailable after you order, we will let you know and issue a full refund.
• We may refuse or cancel any order we reasonably believe to be fraudulent, abusive, or a chargeback risk, and refund it.

Delivery

Items are delivered by an in-game trade after your order reaches the front of the queue; accounts are delivered through the live chat. You are responsible for being available in-game to accept the trade. We are not responsible for losses caused by wrong usernames, declined trades, or actions taken by Roblox on your account.

Trading and buying virtual items may carry risk and is subject to the rules of each game and to Roblox's own Terms of Use. You use this service at your own discretion.

Buying from a verified Chanceblox seller

Some items on Chanceblox are listed by other players rather than by us. These are marked as seller items and are delivered by that seller, not by Chanceblox.

• You pay through Chanceblox as normal. Your payment is held until the trade is done, and the seller is not paid out immediately.
• You arrange the trade with the seller in the live chat attached to your order. Sellers agree to deliver within 24 hours of the sale.
• If a seller does not deliver, contact us and we will chase them or refund you.
• Never arrange payment or trade for a Chanceblox listing outside Chanceblox. If you do, the protections above do not apply and we cannot help you.

Selling on Chanceblox

Anyone with an account can list items for sale. By accepting these terms and listing an item, you agree to the following.

• Marketplace fee. Chanceblox deducts a fee of 15% from the sale price of each item you sell. Your exact payout is shown before you confirm any listing or withdrawal. We may change this rate, and will update this page if we do; the rate that applies to a sale is the rate in force when the sale is made.
• Delivery. You must deliver the item to the buyer by in-game trade within 24 hours of the sale. Undelivered sales may be refunded to the buyer.
• Payout hold. Money from a sale is held for 3 days after the sale before it becomes withdrawable, so that disputes can be resolved. Withdrawals have a $5 minimum and are paid out by hand.
• Listings must be genuine. List only items you actually own and can deliver, at a minimum price of $0.99. Misrepresenting an item is grounds for removal.
• No off-site deals. Taking a buyer off Chanceblox to complete a sale is a permanent ban from selling, and forfeits any pending balance.
• Proof of delivery. Keeping a screenshot or recording of a completed trade is optional but strongly recommended. In a dispute, we weigh whatever evidence each side can provide; a seller with no evidence may not be paid for that sale.
• Disputes and chargebacks. If a buyer disputes a payment, the amount for that sale may be withheld or reversed while it is resolved.
• Your responsibility. You are responsible for your own trades, for any tax you owe on what you earn, and for following the rules of each game and Roblox's Terms of Use. Chanceblox is a venue for the sale; the trade itself is between you and the buyer.
• We may remove a listing, suspend selling, or close a seller account where these terms are broken.

Refunds & Delivery Policy

Delivery times

Most orders are delivered the same day. Your order enters a queue after payment; when you reach the front, a VIP server link unlocks and we complete the trade in-game. You can track your place any time from the "My order" button, and message us in the live chat if you need help.

Refunds

• If we can't fulfill it: if an item is out of stock or we cannot deliver for any reason, you receive a full refund automatically.
• After delivery: because these are virtual items handed over by in-game trade, an order is considered complete once the trade has been accepted, and completed orders are generally non-refundable.
• Something went wrong? If an item was wrong, missing, or not delivered, contact us within a reasonable time and we will fix it or refund you.
• Seller items: if a verified Chanceblox seller does not deliver, tell us. We hold the payment until the trade is done, so we can refund you rather than pay them.

Refunds are returned to your original payment method through Stripe.

How to request a refund

Open "My orders", tap the order in question, and use Request a refund at the bottom of the order. You will be asked for the Roblox username on the order, an email address for our reply, and a description of what went wrong. Each order can carry one request; we reply to the email you give us.

• There is a 24-hour wait. Refund requests open 24 hours after an order is placed. We promise delivery within 24 hours, so a request before that would be asking us to cancel an order we are still working on. The order shows a live countdown until the window opens.
• Once you have received the item, a refund is not available. These are virtual items handed over by in-game trade. When an order is marked delivered, the sale is final and the refund form closes on that order. If something is wrong with what you received, use the live chat and we will put it right.
• Submitting a request does not guarantee a refund. Each one is read and answered by a person. We may approve it, decline it, or deliver the order instead, and you will be told which.
• Chargebacks. Please raise a request with us before contacting your bank. A chargeback opened without contacting us first will result in a permanent ban from the shop.

These are our standard terms - the shop owner may offer a refund at their discretion in other cases. Questions about a specific order are always welcome in the live chat.

Privacy Policy

We only collect what we need to deliver your order and support you.

What we collect

• Your name, Roblox username and email - to identify your order, deliver your items, and send your receipt and updates.
• Messages you send in the live chat, so we can help you.
• Basic order details (items, price, order number).

If you buy from or sell to another player

The seller marketplace involves two people, so a little more is stored and shared:

• Your conversation with the other person is stored so both of you can read it later. The shop owner can also read it, to settle a dispute or answer a complaint.
• The buyer's Roblox username and order number are shown to the seller, because the seller needs them to make the trade. The seller's display name is shown to the buyer. Neither of you sees the other's email address.
• Photos in listings, and any screenshot a seller attaches as proof of delivery, are stored with that listing or sale. Proof screenshots are visible to the seller who uploaded them and to the shop owner.
• Sellers: we store your account email, your listings, your sales and payout history, and the payout details you enter on a withdrawal request, so we can pay you.

Please don't put anything private in a listing photo, a proof screenshot, or a chat message - including real names, addresses, or payment details.

Payments

Payments are processed securely by Stripe. Your card, PayPal or Cash App details are entered on Stripe's secure page - we never see or store your full payment details.

How we use it

• To fulfill and support your order. That's it.
• We do not sell your personal information or share it with anyone except the payment processor needed to complete your purchase.

Storage on your device

The site uses your browser's local storage to remember your cart and your order's queue status. This stays on your device and is not used to track you across other websites.

Your choices

You can ask us to delete the information tied to your order at any time - just reach out in the live chat or on Discord.